Returns & Exchanges
At Butlers Chocolates, we strive for perfection in every box, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our luxury confectionery, we can only accept returns for items that are faulty or do not match your order specification.
Contact Customer Care
Notify us within 48 hours of receiving your delivery by emailing our support team with your order number and details of the issue.
Provide Documentation
Please include clear photographs of the outer packaging and the affected chocolate products to help us assess the condition and resolve the matter quickly.
Await Authorization
Our team will review your claim and, if approved, provide you with a return authorization code and instructions on whether the item needs to be sent back.
Refund or Replacement
Once your claim is processed, we will either dispatch a fresh replacement of your favorite chocolates or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing